Robotic Process Automation (RPA)

Robotic Process Automation (RPA) is a flexible, virtual workforce based on software that, following rule-based business processes and interacting with systems just as a user would, allows developers to adapt automations to the processes of a company, with the purpose of configuring repetitive tasks (record keeping, calculations, transactions, etc.). RPA can automate any application, whether it is an in-house or third-party application (Citrix, .NET, HTML, Java and Office) and is also compatible with mainframe terminals, SAP, Oracle and many other systems.

RPA technology offers a wide variety of applications, as in work areas related to back-office tasks in finance, purchasing or accounting, it is able to speed up data entry, the management of invoices or product sales information. In addition, the remote management of IT infrastructures is strengthened thanks to RPA, which can improve service desk operations and the control of network devices. 

 

Benefits of using RPA

RPA helps to digitally transform companies and increase their value generation. Some of its main advantages include:

  • Cost savings: the use of RPA helps to obtain significant savings, directly and indirectly, of up to 50%.

  • These cost savings, together with the sharp increase in productivity, can achieve returns on investment of 600 to 1000%.

  • Increased cost effectiveness: the efficiency of the process will multiply by 9. A BPO process for insurance coverage is done in approximately 12 minutes. However, with robotic automation, the process is completed in just 4 minutes, multiplying the operating volume by three.

  • Quality services: greater accuracy and a better service for customers. The attention capacity of the robots is unlimited and they do not make mistakes in their calculations, thus removing the possibility of human error.

  • Security: alignment with existing network security policies and access rights of the applications.

  • Specialization of workers: the employees that previously carried out the tasks assigned to RPA can now hold more complex positions, adding more value to the company.

  • Increased sales: as a result of the efficiency and speed of the robots, the service provided to real customers is almost immediate, increasing their satisfaction.