Octopus is a comprehensive, modular and omni-channel solution that focuses on getting companies to optimize and automate their customer support and marketing processes. It covers all the requirements for proper operation of commercial campaigns, including the management of contacts made online, customer service and support, telesales actions and customer management and control through integrated CRM.

SectorContact Center, SalesTechnologySEM, Big Data, Mongo DB

Comprehensive, modular and omni-channel support.

Automated

Automated processes to optimize the generation and transformation of contacts.

Traceability

Our platform provides 100% reliable traceability from end to end.

Decision-Making

Visibility of all information necessary to optimize intelligent decision-making.

Optimization

The solution optimizes marketing costs by maximizing customer conversion and ROI.

Multi-Platform

Proprietary client application for VoIP phones. Use of browser-independent technologies.

Cloud Data

Cloud-based information system to access all the data from anywhere.

Vector ITC is part of Softtek, leader in digital transformation an technology solutions and services.